I booked * tickets from*Melbourne to Phillipines and I paid of my card and got charged...
GetHuman-kangad's customer service issue with Kiwi.com from January 2019
Help with my Kiwi.com issue
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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kangad will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kangad can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
Before contacting them, items GetHuman-kangad may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-kangad's own words
I booked * tickets from*Melbourne to Phillipines and I paid of my card and got charged $** in a separate transaction saying “ international transaction fee”. It’s such a scam that u guys are doing and how u r charging people this fee as hidden fee. I would never use ur services again and leave a negative review for people to know what u guys are doing if I don’t get my money back! Ur website looks dodgy as it is that’s why there is no customer contact number!*Feel free to contact me. *Angad *K*****@***.com***********
GetHuman-kangad did not yet indicate what Kiwi.com should do to make this right.
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