Hello, *There was an extra charge related to the below stated reservation, and it was n...

GetHuman-tolgakor's customer service issue with Kiwi.com from January 2019

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The issue in GetHuman-tolgakor's own words
Hello, *There was an extra charge related to the below stated reservation, and it was not refunded althogh the main payment was refunded. Please see my previous mail on this issue:**Re: Booking ********: Refund Sent*TK* *Tolga K*rezlio*lu*Wed ********** **:** AM*Sent Items*To:*Kiwi.com (*****@***.com)**From: Tolga K*rezlio*lu ******@***.com**Sent: Sunday, October *, **** *:**:** PM*To: Kiwi.com*Subject: Re: Booking ********: Refund Sent* *Dear Sir or Madam,**The amount which is stated in the attachment as invoice extras is still not refunded. This amount was charged extra for my booking that was not validated.*Could you please check and inform.**Best regards *From: Kiwi.com ******@***.com**Sent: Wednesday, October *, **** *:**:** AM*To: *****@***.com*Subject: Booking ********: Refund Sent* * *kiwicom**For more info, visit our Help Centre**Booking number:************Booking status:**REFUNDED**Refund Sent*Your ***.******** EUR refund has now been sent to your account. Due to international banking regulations, the transfer can take up to ** working days to arrive. Unfortunately, this is out of our control.**Let us know if you haven't received your money after this time.
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Customer service issue
Reported by GetHuman-tolgakor
Jan 15th, 2019 - 9 mons ago
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Jan 15th 12:07pm