how can I get my refund? I booked a two flight ticket on kiwi.com (making travel better...

GetHuman-lycaespi's customer service issue with Kiwi.com from January 2019

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-lycaespi's own words
how can I get my refund? I booked a two flight ticket on kiwi.com (making travel better) in both january *, **** ,but then they didnt confirmed my booking due to lack of details I guess. Now its been ** days since I booked a while ago I checked my ATM balance and nothing change the money its means the money still doesnt returned. this is my booking number that need to refund ******** and ********. I hope you could fixed this issue and im hoping the I can get my full refund back thank you.
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Kiwi.com

Customer service issue
Reported by GetHuman-lycaespi
Jan 13th, 2019 - a mon ago
I have an issue with Kiwi.com too
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Timeline
GetHuman-lycaespi started working on this issue
Jan 13th 7:27am
GetHuman-lycaespi shared this issue with others over email
Jan 13th 7:30am