I changed the date of a flight from Chiang Mai to Denpasar. My original booking at **kg...

GetHuman1929117's customer service issue with Kiwi.com from January 2019

7641 similar
0 following
Help with my Kiwi.com issue
First: share to improve GetHuman1929117's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1929117's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1929117 will want to follow the link below to head to their help center. We will check on GetHuman1929117 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1929117 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1929117's own words
I changed the date of a flight from Chiang Mai to Denpasar. My original booking at **kg checked baggage but the new flight only allows **kg. This is not enough. It did not state when rescheduling the booking that the checked baggage allowance would be different. There is now no option online to add extra luggage, which causes a problem, as we have **kg of checked luggage to take with us. After paying double the amount to change the flight, I am not happy to have to pay to add more luggage to the flight, when I have already paid this for the original flight. If the baggage allowance is different to the original when changing a booking, we should be informed of this when changing the flight. Our new flight is due to depart on **th January at *am from Chiang Mai to Bangkok then frpm Bankok to Denpasar at **.**am. The booking is made under the name of Matthew Toal (e: *****@***.com). He has emailed Kiwi directly for help with this issue. We are very disappointed & dissatisfied at the situation we face & the amount of money we have spent, only to face this issue. If we knew that changing the flight with Kiwi would land us with this problem, we would have booked a whole new flight on a different website. Please contact us as soon as possible to resolve this. Thank you. Ashley
GetHuman1929117 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman1929117 fixed the problem
We are waiting for GetHuman1929117 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Kiwi.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1929117 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1929117
Jan 9th, 2019 - a mon ago
I have an issue with Kiwi.com too
Not resolved
Seen by 3 customers so far
Similar issue to 7641 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1929117 started working on this issue
Jan 9th 12:51pm