I changed the date of a flight from Chiang Mai to Denpasar. My original booking at **kg...

GetHuman1929117's customer service issue with Kiwi.com from January 2019

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The issue in GetHuman1929117's own words
I changed the date of a flight from Chiang Mai to Denpasar. My original booking at **kg checked baggage but the new flight only allows **kg. This is not enough. It did not state when rescheduling the booking that the checked baggage allowance would be different. There is now no option online to add extra luggage, which causes a problem, as we have **kg of checked luggage to take with us. After paying double the amount to change the flight, I am not happy to have to pay to add more luggage to the flight, when I have already paid this for the original flight. If the baggage allowance is different to the original when changing a booking, we should be informed of this when changing the flight. Our new flight is due to depart on **th January at *am from Chiang Mai to Bangkok then frpm Bankok to Denpasar at **.**am. The booking is made under the name of Matthew Toal (e: *****@***.com). He has emailed Kiwi directly for help with this issue. We are very disappointed & dissatisfied at the situation we face & the amount of money we have spent, only to face this issue. If we knew that changing the flight with Kiwi would land us with this problem, we would have booked a whole new flight on a different website. Please contact us as soon as possible to resolve this. Thank you. Ashley
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Kiwi.com

Customer service issue
Reported by GetHuman1929117
Jan 9th, 2019 - a mon ago
I have an issue with Kiwi.com too
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GetHuman1929117 started working on this issue
Jan 9th 12:51pm