KIWI .COM**Complaints Department****Dear Sir*Madam**PROBLEMS WITH KIWI.COM E-TICKET BO...

GetHuman-goldaeth's customer service issue with Kiwi.com from December 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-goldaeth will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-goldaeth can let us know if they help or not.
Before contacting them, items GetHuman-goldaeth may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-goldaeth's own words
KIWI .COM**Complaints Department****Dear Sir*Madam**PROBLEMS WITH KIWI.COM E-TICKET BOOKING CONFIRMATION NUMBER ******* FOR ROCHEL SINGER**I have contacted you by email but have not received any reply so I am trying again usinng your Voice of Issue Steps * and **.**Please see below copies of the E-Ticket information and ticket sent to me by email for my daughter Rochel Singer’s trip from Manchester to Poland and from Poland to Israel on **th August **** using Kiwi.com. to book flights with Ryanair.**Kiwi did not tell us that I had to check in with Ryanair online.**When I arrived at the airport, I discovered that Kiwi had not informed Ryanair about the booking confirmation and of the baggage check in. Further, the Kiwi.com booking confirmation number did not match with the Ryanair booking reservation. Further, the email provided to Kiwi.com (which was provided when the tickets were booked through them (*****@***.com) did not match the computer generated email provided to Ryanair to confirm the booking. This was a total mismatch.**Apparently because the information was not communicated by Kiwi.com to Ryanair I ended up paying for the manual booking fee of £** and plus another £*** for booking the hold luggage.**We therefore had no choice on arrival at the airport, but to pay additional fees for the extra hold baggage: £** for not booking online, and £*** for the extra suitcase, a total of £*** in addition to the flight and baggage fees already paid.**I look forward to hearing from you regarding this matter in regards to the extra costs incurred.**This was in addition to the extra anxiety and stress caused at *am to the point where Rochel nearly missed her flight because of this miscommunication on the part of Kiwi.com to Ryanair and also to myself regarding online check in and online booking of luggage*suitcase.**I look forward to hearing from you regarding this matter in regards to the extra costs incurred.**Ticket booked forRochel Singer**Email*******@***.com**Total paid £***.** GBP****Your faithfully** **Mrs Golda Singer**** Brooklands Road**Crumpsall**M* *JJ***************************Ticket Information Below************************ *kiwicom** *kiwicom*For more info, visit ourHelp Centre**Booking number:***********Booking status:**CONFIRMED**Passengers (*):**Rochel Singer***Baggage:** *x**Cabin baggage ** kg**** * ** * ** cm** *x**Personal item * kg**** * ** * ** cm** *x**Checked baggage ** kg**Confirmed — E-ticket Attached*Your booking was successful. Print the attached e-ticket and bring it with you on the trip.**Through Manage My Booking, you can change your flights, update your information, download your documents, and order additional services like allocated seating and insurance.** *Enter Manage My Booking** * ***Manchester - Manchester MAN**Mon Aug **, ********:******Gda*sk - Gda*sk Lech Wa**sa GDN**Mon Aug **, ********:****Airline: Ryanair**Important:**Your boarding pass for this leg will be available on ** Aug ****. *We'll send it to you as soon as it's available.****Gda*sk - Gda*sk Lech Wa**sa GDN**Mon Aug **, ********:******Tel Aviv - Ben Gurion TLV**Mon Aug **, ********:****Airline: Ryanair**Important:**Your boarding pass for this leg will be available on ** Aug ****. *We'll send it to you as soon as it's available.

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Kiwi.com

Customer service issue
Reported by GetHuman-goldaeth
Dec 10th, 2018 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 6314 others
0 customers following this

Timeline

GetHuman-goldaeth started working on this issue
Dec 10th, 2018 12:29pm

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