My husband and I purchased a flight through Kiwi from Dublin to London Gatwick. The fli...

GetHuman1716793's customer service issue with Kiwi.com from December 2018

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GetHuman1716793's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1716793 will want to follow the link below to head to their help center. We will check on GetHuman1716793 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1716793 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1716793's own words
My husband and I purchased a flight through Kiwi from Dublin to London Gatwick. The flight was on Ryanair on ******* at ****. Our booking number for reference is ********. We attempted to check in using Kiwi the day prior to our flight. Due to the fact we had no confirmation number we were unable to check in online. When we got to the airport Ryanair charged us ** euros each to check in at the airport. Being that it was because we were unable to check in due to a Kiwi related issue I would really appreciate a refund for the *** euros we wasted checking in at the airport. I have a receipt that was given to me by Ryanair and am happy to send it to whoever needs it.
GetHuman1716793 did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman1716793
Dec 8th, 2018 - 5 mons ago
I have an issue with Kiwi.com too
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Seen by 1 customer so far
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Timeline
GetHuman1716793 started working on this issue
Dec 8th, 2018 2:38pm