Hi, *My name is Ben William Rhodes, I have just booked a flight from Caticlan (Boracay...

GetHuman-benrhode's customer service issue with Kiwi.com from December 2018

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The issue in GetHuman-benrhode's own words
Hi, *My name is Ben William Rhodes, I have just booked a flight from Caticlan (Boracay) to Peuto Princessa (Palawan) *This flight flys tomorrow December *th *However, I have accidentally booked this flight twice. The reason behind this is because when it came up with the card verification it wouldn’t let me get past this stage so I ‘X’ off the page and went back onto it and rebooked it. Meanwhile I have received * emails saying my booking is been “processed” **However my friend has also booked this same flight but didn’t have to go through the same issues with the card verification and I just feel that the card verification stage is very off putting and confusing to someone who is booking with Kiwi.com*If you could help me on this it would be appreciated*Kind Regards *Ben Rhodes
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Customer service issue
Reported by GetHuman-benrhode
Dec 4th, 2018 - 2 mons ago
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GetHuman-benrhode started working on this issue
Dec 4th, 2018 11:49am