I recently booked a flight with you, flying from Manchester to Ankara through Thomas Co...

GetHuman-selmanur's customer service issue with Kiwi.com from November 2018

4 views
 | 
5785 similar
 | 
0 following
Help with my Kiwi.com issue
First: share to improve GetHuman-selmanur's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-selmanur's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-selmanur will want to follow the link below to head to their help center. We will check on GetHuman-selmanur later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-selmanur may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-selmanur's own words
I recently booked a flight with you, flying from Manchester to Ankara through Thomas Cook. In every email you sent me you informed me that the cabin baggage allowance for the flight was **x**x**cm *kg. I checked this many times before my flight and made sure my cabin bag fit these measurement. When I turned up to fly on the day Thomas Cook told me that was bigger than their baggage allowance and made me pay £** to send the baggage. This was not informed to me in any of the emails or in manage my booking sent by you. Therefore it was unfair for me to pay this amount especially when I was so careful about the size of my suitcase. Please refund me this money as it was entirely your fault. If you contact me I can show you the emails sent to me with the baggage part highlighted, and a receipt of what I had to pay.
GetHuman-selmanur did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman-selmanur fixed the problem
We are waiting for GetHuman-selmanur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-selmanur fixes it.
This email address isn't valid

Kiwi.com

Customer service issue
Reported by GetHuman-selmanur
Nov 28th, 2018 - 9 mons ago
I have an issue with Kiwi.com too
Not resolved
Seen by 4 customers so far
Similar issue to 5785 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-selmanur started working on this issue
Nov 28th, 2018 9:50pm