Dear Kiwi.com company,**I'm writing to claim a situation that occured in my last flight...

GetHuman-manelme's customer service issue with Kiwi.com from November 2018

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The issue in GetHuman-manelme's own words
Dear Kiwi.com company,**I'm writing to claim a situation that occured in my last flight (occured on the **th of October). I had a flight from Portugal to Australia, which had * stopovers and * of them was cancelled.**Altough Kiwi.com was able to get us an alternative option, that alternative was made only after I received a message from the company which had the flight cancelled (Air Italy in this case, with a flight from Milan to Bangkok). And this message was sent only a few days before the flight, which would give me the right to get a compensation money from that company.**The problem now is that they say they are not obliged to pay the monetary compensation (***€ per passenger) because they have contacted Kiwi.com in a valid date. And I didn't receive any email or contact from Kiwi.com at that time.*I believe that something should be made to make up for that compensation money, since it seems it's not Air Italy fault, or mine. I would also like that, if possible, you could reconfirm the email*contact Air Italy made to Kiwi.com which they say having been on the *nd of October.**Looking forward for your reply,*Best regards,**Manuel Menezes
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Kiwi.com

Customer service issue
Reported by GetHuman-manelme
Nov 27th, 2018 - 9 mons ago
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GetHuman-manelme started working on this issue
Nov 27th, 2018 11:00pm