Dear Sir*Madam,**Good day!**My name is Mr. HITESH KISHENCHAND MAHTANI holder of Indian...

GetHuman-mahtani's customer service issue with Kiwi.com from November 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mahtani will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mahtani can let us know if they help or not.
Before contacting them, items GetHuman-mahtani may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-mahtani's own words
Dear Sir*Madam,**Good day!**My name is Mr. HITESH KISHENCHAND MAHTANI holder of Indian passport.*I have booked the below ticket from your website but did not receive any confirmation number by message or email from your side. In-fact before the session ended it asked me for photo id verification and before i could upload the photo id to verify the session ended and i got a message from my bank that the amount of RMB****.** (Chinese Yuan) has been deducted from my account.**Last evening i received a call from one of your representatives (Kiwi.com) and he said he said he wanted to confirm some details with me about the booking and payment. So he asked me a few questions which i replied him and he said that the booking*payment process will take about * hours and then if there is no issues the ticket will be issued and will be emailed to me.*I have not received any email or call after that from Kiwi.com**I request you to please look into this matter urgently and give me a positive reply as soon as possible.***Ningbo Bangkok Chennai Bangkok Ningbo Trip summary (Jpeg pictures attached for reference)*Ningbo BangkokDuration: *h **m*Sat ** Jan ā€” Sun ** Jan***:** NingboNGB***:** BangkokDMK*Thai AirAsia*h **m*Thai AirAsiaAirline:Thai AirAsia*Flight no: FD ****** nights in Bangkok*Bangkok ChennaiDuration: *h **m*Wed ** Jan***:** BangkokDMK***:** ChennaiMAA*Thai AirAsia*h **m*Thai AirAsiaAirline:Thai AirAsia*Flight no: FD ******* nights in Chennai*Chennai BangkokDuration: *h **m*Tue ** Feb***:** ChennaiMAA***:** BangkokDMK*Thai AirAsia*h **m*Thai AirAsiaAirline:Thai AirAsia*Flight no: FD *****Same day departure from Bangkok*Bangkok NingboDuration: *h **m*Tue ** Feb***:** BangkokDMK***:** NingboNGB*Thai Lion Air*h **m*Thai Lion AirAirline:Thai Lion Air*Flight no: SL ******Best Regards*Hitesh**** *****************@***.com

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Kiwi.com

Customer service issue
Reported by GetHuman-mahtani
Nov 27th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 5690 others
0 customers following this

Timeline

GetHuman-mahtani started working on this issue
Nov 27th, 2018 2:50am

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