Hola buenos d*as, mi reserva es reserva ******- Mar*a L*pez Garcia **Hola! Tengo una pr...

GetHuman1625146's customer service issue with Kiwi.com from November 2018

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1625146's own words
Hola buenos d*as, mi reserva es reserva ******- Mar*a L*pez Garcia **Hola! Tengo una pregunta medio relacionada con mi vuelo y no se a que email de Kiwi.com tengo que enviarlo. En realidad son dos preguntas. **Reserv* en mayo*junio mi billete (puede verlo en el email anterior) Nueva York-Dublin-Alicante para el pr*ximo LUNES * DICIEMBRE. Es la primera vez que viajo con Ryanair... y creo que la *ltima. Al parecer cuando lleg* a Dublin tengo que coger mis maletas y volver a embarcar(espero tener tiempo suficiente). Mi duda es: yo tengo “gratuito supuestamente” mi maleta grande facturada, as* como la maleta carry on y un bolso de mano incluido... *Ahora resulta que la Carry On de ** kg tendr*a que pagarla por la *ltima regla de Ryanair. Pero he le*do que en billetes comprados antes del * de septiembre *sta es gratuito? *Es esto correcto?**Mi segunda pregunta es: cuando vuelva a hacer el check In en Dublin y chequee o facture la maleta Carry On y mi maleta grande, tengo que pagar por facturar la maleta grande? Cuando compre este billete pens* que estaba incluido hasta mi destino (Alicante). **Muchas gracias de antemano por vuestra ayuda, esto es un poco agobiante ahora que estoy fuera y no tengo control de la situaci*n. ***Gracias otra vez**Maria

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Customer service issue
Reported by GetHuman1625146
Nov 26th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5630 others
0 customers following this


GetHuman1625146 started working on this issue
Nov 26th, 2018 4:16am

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