I had a flight booked from Barcelona to Los Angeles with my partner on Nov *th...

GetHuman1533256's customer service issue with Kiwi.com from November 2018

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Help with my Kiwi.com issue
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GetHuman1533256's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1533256 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1533256 can let us know if they help or not.
Before contacting them, items GetHuman1533256 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1533256's own words
I had a flight booked from Barcelona to Los Angeles with my partner on Nov *th, ****. When I arrived to check in Norwegian airlines said that the flight was Nov *th. I had received several confirmations and reminders up to * days prior that the flight was Nov *th. I called to confirm also. *Norwegian told us they could not help us and to contact Kiwi. I tried several times at the airport but was unable to get a live chat. There also was no phone * to call. I tried the help center and was not able to access. We had no choice but to buy a ticket to Newark New Jersey and a connecting separate ticket to Los Angeles. This cost $**** plus $***. I would like reimbursement. My booking number was: *******. Thanks for your help.*Maria Cecilia Ramos and Roger Lowe

GetHuman1533256 did not yet indicate what Kiwi.com should do to make this right.

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Customer service issue
Reported by GetHuman1533256
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4956 others
0 customers following this


GetHuman1533256 started working on this issue
Nov 10th, 2018 12:28am

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