I have bought one fly ticket with kiwy.com from Bangkok to Cairns with a stop in Bali f...

GetHuman1524222's customer service issue with Kiwi.com from November 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1524222 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1524222 can let us know if they help or not.
Before contacting them, items GetHuman1524222 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1524222's own words
I have bought one fly ticket with kiwy.com from Bangkok to Cairns with a stop in Bali for the connecting flight. This morning at the airport of Bangkok they refuse me because my passport has less than * months of validity (it will expire on * of May) so I lost all the tickets. I want to know if is possible receive the money of my ticket back, because kiwy did the check in directly for me and known my passport has less then * months and they didn’t told me nothing So I lose a lot of money for the ticket. Can I have a refund or can I have a new ticket fly when I will receive a new passport? At the airport they said me it’s fault of kiwy because at the moment I bought the ticket I sent also the details of my passport and they didn’t say me nothing about that.

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Customer service issue
Reported by GetHuman1524222
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 4894 others
0 customers following this


GetHuman1524222 started working on this issue
Nov 8th, 2018 4:51pm