I booked a flight with you from Denpasar to NYC. The first flight is from Denpasar to J...

GetHuman1469567's customer service issue with Kiwi.com from November 2018

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GetHuman1469567's next move: go to the Kiwi.com help center.
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Before contacting them, items GetHuman1469567 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1469567's own words
I booked a flight with you from Denpasar to NYC. The first flight is from Denpasar to Jakarta, after I have a flight from Jakarta to Peking and from Peking to New York. *The first flight is with Lion Air, so after what happened with the crash I do not want to take that flight. The following * flights are with Air China. I have * questions: Can I get a refund for the lion air flight because of the circumstances and secondly if I don't take the first flight(and book a flight to Jakarta with a different airline) can I still take my flight with air china normally from Jakarta?
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Kiwi.com

Customer service issue
Reported by GetHuman1469567
Nov 2nd, 2018 - a mon ago
I have an issue with Kiwi.com too
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Seen by 2 customers so far
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Timeline
GetHuman1469567 started working on this issue
Nov 2nd 9:17am