Dear sir* madam**I have just tried to purchase a ticket through Kiwi (via skyscanner...

GetHuman1387984's customer service issue with Kiwi.com from October 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1387984 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1387984 can let us know if they help or not.
Before contacting them, items GetHuman1387984 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1387984's own words
Dear sir* madam**I have just tried to purchase a ticket through Kiwi (via skyscanner). The tickets itenary was: fly tomorrow **d of october at **:** from Da Nang Vietnam to Phu Quoc with a layover in Ho Chi Minh. Arrival time would be **:**. Than have a return flight on the **th of october at *:** from Phu Quoc to Ho Chi Minh City with Vietnam Airlines. These tickets were in total *** euro. So I have payed for the tickets throught Trustly. The amount for the tickets (*** euro) has been deducted of my bank account but I didn’t recieve any ticket or confirmation of the booking. *After I payed throught trustly I was redirected to the site before the payment where I had to fill in the details for doing the booking.**Please let me know if I got the tickets and in the case that I cannot get the tickets I’d like the *** euro returned on my bank account.**Hope to hear from you soon**BW*Mariella

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Kiwi.com

Customer service issue
Reported by GetHuman1387984
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4119 others
0 customers following this

Timeline

GetHuman1387984 started working on this issue
Oct 22nd, 2018 12:59am

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