Dear sir* madam**I have just tried to purchase a ticket through Kiwi (via skyscanner...
GetHuman1387984's customer service issue with Kiwi.com from October 2018
13 views | 4119 similar | 0 following
Help with my Kiwi.com issue
First: share to improve GetHuman1387984's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1387984's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1387984 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1387984 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
Before contacting them, items GetHuman1387984 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1387984's own words
Dear sir* madam**I have just tried to purchase a ticket through Kiwi (via skyscanner). The tickets itenary was: fly tomorrow **d of october at **:** from Da Nang Vietnam to Phu Quoc with a layover in Ho Chi Minh. Arrival time would be **:**. Than have a return flight on the **th of october at *:** from Phu Quoc to Ho Chi Minh City with Vietnam Airlines. These tickets were in total *** euro. So I have payed for the tickets throught Trustly. The amount for the tickets (*** euro) has been deducted of my bank account but I didn’t recieve any ticket or confirmation of the booking. *After I payed throught trustly I was redirected to the site before the payment where I had to fill in the details for doing the booking.**Please let me know if I got the tickets and in the case that I cannot get the tickets I’d like the *** euro returned on my bank account.**Hope to hear from you soon**BW*Mariella
GetHuman1387984 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman1387984 fixed the problem
We are waiting for GetHuman1387984 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.