Kiwi.com Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Kiwi.com customer service, archive #7. It includes a selection of 20 issue(s) reported October 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Estoy intentando comprar un boleto de avión para viajar de Lamezia Terme, Italia, a Quito, Ecuador, el 6/01/[redacted]. He encontrado una opción que me interesa: el vuelo Alitalia AZ1178 de Lamezia a Roma, luego el vuelo Alitalia AZ7118 de Roma a Madrid, y finalmente el vuelo UX39 de Air Europa de Madrid a Quito saliendo a la 1:35 am del 7/01/[redacted]. Sin embargo, al intentar reservar, no tengo la opción de agregar equipaje de bodega. Antes de confirmar la compra, necesito asegurarme de que puedo añadir el equipaje, aún pagando un cargo adicional, ya que lo necesito. ¿Podrían proporcionarme esta información antes de completar la reserva? Agradezco de antemano su ayuda. Saludos.
Reported by GetHuman1355367 on вторник, 16 октября 2018 г., 16:37
I have booked flights from Glasgow to Amsterdam for a three-day trip with a short stopover in Dublin. The layover was only 1 hour and 5 minutes, resulting in the Glasgow to Amsterdam leg being cabin baggage only. However, upon checking the details, I noticed discrepancies in the priority boarding and cabin baggage information. Despite reaching out via email, the responses did not align with my actual booking, leading to further confusion. The customer service experience was frustrating, with advisers providing conflicting information and displaying a lack of willingness to understand my concerns. The incomplete details regarding my baggage allowance for the return flight also added to the uncertainty. The dismissive attitude and suggestion to resolve the issue at the airport were unacceptable. With my flight approaching soon, I urgently need clarity on my booking and baggage allowance.
Reported by GetHuman-abmacdon on четверг, 18 октября 2018 г., 17:45
Hi everyone, I recently received a notification regarding a change in my flight details. Unfortunately, upon contacting the airline, I was informed that there had been no such alteration to my itinerary, causing me to lose about 45 minutes and miss my intended flight. Subsequently, I was placed on the next available flight, which departed four hours later. I am seeking clarification on why this discrepancy occurred and led to such inconvenience. I am happy to provide screenshots of the notifications I received via email for further examination.
Reported by GetHuman1376569 on пятница, 19 октября 2018 г., 16:55
Dear Sir/Madam, I recently attempted to purchase a ticket through Kiwi (via Skyscanner). The itinerary included a flight departing tomorrow, the 23rd of October, at 11:30 from Da Nang, Vietnam, to Phu Quoc with a layover in Ho Chi Minh. The arrival time was scheduled for 15:50. I also selected a return flight on the 26th of October at 7:15 from Phu Quoc to Ho Chi Minh City with Vietnam Airlines. The total for these tickets came to [redacted] euros, which I paid through Trustly. The amount was deducted from my bank account, but I have not yet received any ticket or booking confirmation. Upon completing the payment through Trustly, I was redirected to the site prior to making the payment, where I needed to enter my booking details. I kindly request clarification on the status of my tickets. If the tickets are not processed, I would like the [redacted] euros refunded to my bank account. Looking forward to your prompt response. Best regards, Mariella
Reported by GetHuman1387984 on понедельник, 22 октября 2018 г., 0:59
Good morning, I am reaching out regarding a ticket I purchased over a month ago through your website for a Tui fly flight from Brussels to Santo Domingo. After receiving the confirmation, I was informed the next day by Tui fly that my flight was canceled due to a delayed transfer from Kiwi to Tui. Despite multiple attempts to reach out to your team, I have not received a response. The flight cost $[redacted], with reservation number [redacted]. I still have not received a refund, and the delay has resulted in additional charges. I am eager for a prompt resolution as it has been an extended period since I initially requested the refund without any update.
Reported by GetHuman1389641 on понедельник, 22 октября 2018 г., 13:12
I had to cancel my flight due to a lost passport, but now that I have received a new valid passport, I believe I should be eligible for a better refund from my $[redacted] flight booked through kiwi.com. The $58 refund I received seems unjust. I am hoping to either rebook the same flight with the original reference number or make adjustments to the departure and arrival dates, even if this incurs extra costs. I appreciate your assistance as I worked hard to save for this trip, and the current situation is causing me financial strain. Best regards, Kelly H. Booking Reference: [redacted] Passport: [redacted] Email: [redacted]
Reported by GetHuman1394851 on вторник, 23 октября 2018 г., 2:36
Booking Code: [redacted]. I purchased a ticket for myself and my 10-month-old daughter from Flores (FWL) to Vienna and back. Unfortunately, on the return journey, my initial flight from Vienna to Milan was canceled without prior notice. I only found out upon reaching the airport at 6 a.m. I attempted to rebook onto another flight to catch my connecting flights but airport staff claimed that Kiwi.com's guarantee was ineffective. They were unable to assist me in finding an alternative flight to Milan, leaving me stranded. Lacking internet and phone access, no one at the airport was willing to contact Kiwi.com's customer support due to previous bad experiences and doubts about the legitimacy of Kiwi.com. Consequently, I missed my connection to Lisbon and had to hastily purchase a last-minute ticket through Frankfurt, making the journey excessively long and tiring. I am left questioning if these experiences indicate that Kiwi.com is involved in dishonest practices.
Reported by GetHuman-majlaroz on пятница, 26 октября 2018 г., 8:44
I kindly request a refund as my first cousin and father passed away, requiring us to quickly travel to India. Booking number: [redacted]6 Booking status: CONFIRMED Passengers (2): S. Chawla, N. Chawla Baggage: 2x Cabin baggage 10 kg, 55 × 20 × 44 cm Airline: Air Arabia Maroc Flight details: - From Marrakesh (RAK) to Fes (FEZ) - Departing Tue Oct 23, [redacted] at 13:20 - E-ticket attached Please note: Online check-in not available; arrive at least two hours before departure. Total paid: 83 USD Booked by: S. Chawla Email: [redacted] For flight info, boarding passes, and more, visit Manage My Booking. For assistance, visit our Help Centre or contact Customer Support. Thank you, Kiwi.com
Reported by GetHuman-nishicha on воскресенье, 28 октября 2018 г., 19:42
My flight from Seoul was delayed, causing me to miss my connecting flight to LHR from TAO. I'm currently stranded and require help securing another ticket promptly. Can Kiwi guarantee assistance with this issue? I need to be rebooked on a flight to LHR within a reasonable time frame. If not feasible, I'll need to head to Rome FCO airport as my next stop was London for only 36 hours before my onward journey. This disruption occurred at 3 pm, so if my wait time extends beyond 8 hours, I'll opt for the hotel alternative and transportation until my next scheduled flight.
Reported by GetHuman-anyssasb on понедельник, 29 октября 2018 г., 10:01
I purchased round-trip flights from Edinburgh to Faro with departures on Thursday, the 25th and returning on Sunday, the 28th. The journey to Faro went smoothly, with ample time to catch the connecting flight from Dublin to Faro. However, I need to address an issue regarding the return flight. Upon arrival in Dublin at 16:50 and having a connecting flight to Edinburgh at 17:50, I faced a challenging situation. The flights were at different terminals with different airlines - the first leg was with Ryanair in Terminal 1 and the connecting flight with Aer Lingus in Terminal 2. Despite my efforts, it was impossible to make the connection, as I rushed but arrived too late. Unfortunately, all Edinburgh-bound flights were fully booked, leading me to purchase a flight to Glasgow for €[redacted]. From there, I had to pay an additional £91 for a taxi to Edinburgh airport, where my car was parked. I kindly request a reimbursement for these additional expenses incurred due to the missed connection. My booking number is [redacted]4. Thank you. - N. K. Le
Reported by GetHuman-khoale on понедельник, 29 октября 2018 г., 11:44
Subject: Confirmation of Refund Status for Booking [redacted]3 Hello, I would like to verify if the refund of [redacted].09 euros has been processed and credited to Patricia De Temmerman's Visa account. Could you kindly confirm this or let us know if there is a need to specify a different refund method? Thank you for your assistance. Best regards, P.D.T.
Reported by GetHuman-cribie on четверг, 1 ноября 2018 г., 16:36
Dear Customer Service, I recently had a very disappointing experience with my flight [redacted]. Firstly, the baggage allowance stated in my confirmation letter was not reflected on my boarding pass, resulting in an unexpected fee for my extra baggage. Then, upon arriving at the airport three hours early, I was informed last minute that my flight was canceled, causing a delay and confusion. The hotel accommodation provided was insufficient, with only a few rooms available for over a thousand stranded passengers. My husband, who is diabetic, was left without food or water, and we were poorly treated throughout the ordeal. The lack of communication and disorganization made the situation even more frustrating. I insist on a refund for the additional charges I paid and the seats that I never received. Thank you for addressing these concerns promptly.
Reported by GetHuman-sandyalp on пятница, 2 ноября 2018 г., 11:43
I purchased a flight through you with booking number [redacted]. The boarding pass stated a baggage allowance of ** kg each plus one hand luggage, as per the confirmation letter. However, the boarding pass did not reflect this, and I was forced to either pay for the extra luggage or leave it behind. On the return flight, we arrived at the airport one hour before departure only to find out that the flight was canceled. We were then informed in the early hours of the morning that we were being taken to a hotel and put on a flight the next morning to Madrid. However, the hotel could only accommodate a fraction of the passengers, leaving many stranded without food or water. The situation was chaotic, with no clear information provided, and we had to struggle to get back to the airport and onto another flight. The service was extremely poor, leaving us feeling neglected and mistreated throughout the entire ordeal. I am seeking a refund for the additional fees paid for the seats and the lack of service provided.
Reported by GetHuman-sandyalp on пятница, 2 ноября 2018 г., 13:00
I would like to cancel my booking with number [redacted]6 because I have been unable to get the tickets confirmed. Despite multiple calls to your customer service, I have not received any updates as promised. Your representatives keep giving me a timeframe for resolution, but no progress has been made. I urgently needed these tickets for a visa application and cannot afford to wait any longer. The online cancellation option is not functional, and the communication promised by your team has not been upheld. I was assured that I would be contacted within hours, but I have not heard anything. I am losing faith in your company's ability to resolve this issue. I have decided to cancel the booking immediately and seek alternative options with a different provider. Thank you.
Reported by GetHuman-mark_dai on суббота, 3 ноября 2018 г., 6:00
I encountered an issue with my baggage for my upcoming Ryanair flight. When trying to reach out to Ryanair, they were unable to locate my reservation without the reservation number, which I do not have. This is hindering my ability to communicate with Ryanair directly. I urgently require my reservation number. Furthermore, I reserved a flight with a small bag within the specified dimensions of 40cm x 20cm x 25cm, but upon measuring my bag, it appears to slightly exceed these dimensions. I am uncertain whether I should address this matter with Ryanair or with Kiwi.com. However, due to the lack of a reservation number, I am unable to contact Ryanair. I earnestly request prompt assistance as I am currently disappointed with the service provided by Kiwi.com.
Reported by GetHuman-pstavro on суббота, 3 ноября 2018 г., 12:18
Hello, Kiwi support team, I want to share that my flight details from Cordoba to Mendoza got changed, moving my departure to the next day instead of today. The flight was initially scheduled for 20:15 today, landing at 21:20 in Mendoza, but it was rescheduled to tomorrow at 6:40 without prior notice from Kiwi.com. Consequently, I am now without lodging in Cordoba for tonight, and I have already made a payment for my accommodation in Mendoza for this evening. As per Kiwi's warranty, I expect to be arranged overnight accommodation in Cordoba and to be refunded for the unused accommodation in Mendoza. I am currently in Cordoba airport. Kiwi.com Booking Number: [redacted] Flight Booking Number: JNGYBA Request: - Assistance in booking overnight stay near Cordoba airport. - Refund for the accommodation in Mendoza due to the flight delay and lack of notification. Contact Information: Name: Catarina Carmo Phone: [redacted] WhatsApp: [redacted] Thank you, C.
Reported by GetHuman-crocarm on понедельник, 5 ноября 2018 г., 21:43
Hello, A few days ago, on Sunday, I made three one-way bookings on your platform: 1. Amsterdam to Berlin on the 19th of December 2. Berlin to Barcelona on the 26th of December 3. Barcelona to Amsterdam on the 1st of January Flights 1 and 3 are confirmed, but I encountered issues with flight 2. I didn't receive the booking confirmation email, so I lack the booking number, airline, flight time (roughly midday), and the selected airport in Berlin. I might have entered my email incorrectly. Since I wasn't logged in and don't have a Kiwi account, I can't access my booking confirmation. The payment of [redacted]€ was processed successfully. Kindly assist me in receiving my booking confirmation. Thank you in advance, Liv M. DOB: 08/09/[redacted]
Reported by GetHuman-livmein on среда, 7 ноября 2018 г., 13:55
To whom it may concern, We are seeking assistance with obtaining a refund and canceling our flight with CEBU PACIFIC Airlines in the Philippines. We mistakenly booked the flight in the wrong currency, not realizing the currency displayed on our mobile booking was in R/ZAR & MYR. After reviewing our credit card statement, we noticed the significant difference in price, which was unexpected for a domestic flight. We were anticipating a Piso fare (Philippine peso) instead. We would appreciate guidance on the process of requesting a refund and canceling the flights. We await your response. Thank you for your help. Please find below our booking details: Booking number: [redacted]5 - Allan Abais, Jerlie Ann Abais, Keljin Nissi Abais, Tsidkenu Abais Booking number: [redacted]2 (Same passengers as above) Booking number: [redacted]9 - Ailleen Golloso, Analyn Golloso, Aldrin Golloso, Jelica Abais
Reported by GetHuman-jerliean on четверг, 8 ноября 2018 г., 2:28
I purchased a flight ticket through kiwy.com from Bangkok to Cairns with a layover in Bali for the connecting flight. Unfortunately, this morning at Bangkok airport, I was denied boarding due to my passport having less than 6 months of validity (expiring on May 7th). Consequently, I lost all my tickets. I would like to inquire about the possibility of receiving a refund for my ticket. Kiwy did the check-in on my behalf and was aware of my passport's short validity, yet they failed to inform me. I incurred significant losses due to this issue. Can I request a refund or be issued a new ticket once I obtain a new passport? Airport staff indicated that kiwy was at fault since I provided my passport details at the time of booking, and they neglected to address this issue with me.
Reported by GetHuman1524222 on четверг, 8 ноября 2018 г., 16:51
I purchased a flight from Bangkok to Cairns with a layover in Bali. This morning at the airport, I was not allowed to board the flight because my passport has less than 6 months validity (it expires on May 7, [redacted]). As a result, I missed the flights and lost a lot of money. I would like to know if it's possible to get a refund for my flight or if I can get another flight once I receive my new passport without having to pay extra. Also, the airport personnel mentioned that Kiwy is at fault because when I made the booking, I entered my passport details including the expiry date. Furthermore, Kiwy did my online check-in and sent me the boarding passes without informing me that I couldn't fly with my passport. This has caused me a lot of problems and a significant loss of money. I hope you understand the issue and can assist me.
Reported by GetHuman1524222 on четверг, 8 ноября 2018 г., 16:56

Help me with my Kiwi.com issue

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