Greetings!*I would like to change the flight number: ******* that departures from New Y...

GetHuman1353273's customer service issue with Kiwi.com from October 2018

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Greetings!*I would like to change the flight number: ******* that departures from New Yark ERW to Porto (OPO) in the **th of November. I know that there*s an additional price to change a booking but I would like to know what happens to the remaining money if I change for a flight that is cheaper.*The flight from EWR to OPO costed me *** euros and I intend to change for the following itinerary: OPO Porto--- Malta International LQA in **th of November, this flight will cost me ** euros (already counting with the fee) so my question is, the remaining *** euros will be added on my account as a voucher for future flights or will disappear?
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Kiwi.com

Customer service issue
Reported by GetHuman1353273
Oct 16th, 2018 - 2 mons ago
I have an issue with Kiwi.com too
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Seen by 3 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1353273 started working on this issue
Oct 16th 8:21am
GetHuman1353273 confirmed the issue is fixed. Hooray!
Oct 17th 8:35am