I did not get my ticket for the booking number ********. Instead I got a strange txt on...

GetHuman-eka's customer service issue with Kiwi.com from October 2018

3789 similar
0 following
Help with my Kiwi.com issue
First: share to improve GetHuman-eka's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eka's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eka will want to follow the link below to head to their help center. We will check on GetHuman-eka later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-eka may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-eka's own words
I did not get my ticket for the booking number ********. Instead I got a strange txt on my mobile saying that according to some security reason kiwi.com needs more information to proceed with my booking and as if kiwi.com sent me an email about it, however *. I have NOT received any email from kiwi.com about anything at all as any issue with my booking* *. What kind of additional information does kiwi.com wants from me if my transactions are nicely secured by my Polish bank with a code from my own mobile? *I need my ticket urgent please and I am not happy to have some issues and delays with it trying to get it now.**Booking number**********In process*Thu ** Oct*Passenger: **Nuremberg Paris
GetHuman-eka did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman-eka fixed the problem
We are waiting for GetHuman-eka to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Kiwi.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-eka fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-eka
Oct 12th, 2018 - 2 mons ago
I have an issue with Kiwi.com too
Not resolved
Seen by 3 customers so far
Similar issue to 3789 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-eka started working on this issue
Oct 12th 9:12pm