I did not get my ticket for the booking number ********. Instead I got a strange txt on...

GetHuman-eka's customer service issue with Kiwi.com from October 2018

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Before contacting them, items GetHuman-eka may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-eka's own words
I did not get my ticket for the booking number ********. Instead I got a strange txt on my mobile saying that according to some security reason kiwi.com needs more information to proceed with my booking and as if kiwi.com sent me an email about it, however *. I have NOT received any email from kiwi.com about anything at all as any issue with my booking* *. What kind of additional information does kiwi.com wants from me if my transactions are nicely secured by my Polish bank with a code from my own mobile? *I need my ticket urgent please and I am not happy to have some issues and delays with it trying to get it now.**Booking number**********In process*Thu ** Oct*Passenger: **Nuremberg Paris
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Kiwi.com

Customer service issue
Reported by GetHuman-eka
Oct 12th, 2018 - 2 mons ago
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Timeline
GetHuman-eka started working on this issue
Oct 12th 9:12pm