Monday **’th of September I booked a Norwegian flight for Trondheim the next morning...

GetHuman1153627's customer service issue with Kiwi.com from September 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1153627 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1153627 can let us know if they help or not.
Before contacting them, items GetHuman1153627 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1153627's own words
Monday **’th of September I booked a Norwegian flight for Trondheim the next morning.**When I arrived at the airport Gardermoen I could not check inn and I ran to the Norwegian information to check what had happened.**The woman there told me that the date for my flight was ** of September. *I did not have time to discuss more, so I asked her for a new ticket. And I paid a very high price for the ticket. **When I later checked my book inn mail from you I found nothing in my mailbox.***So my questions now are: **. What happened? Why was my date changed? **. Did she both charge me for a new full price ticket and at the same time candle the old one? **Here is the sms I got from you **’th of September, that refers the book inn mail that is gone:***“Your Kiwi.com booking ******* is now confirmed. Check your email or Manage My Booking for further details.”**Thank you for helping me.******Birgit Lambjerg

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Kiwi.com

Customer service issue
Reported by GetHuman1153627
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3014 others
0 customers following this

Timeline

GetHuman1153627 started working on this issue
Sep 17th, 2018 9:20am

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