Need to cancel my flight. I bought travel insurance which allows me to get my full ref...

GetHuman-lsemia's customer service issue with Kiwi.com from August 2018

Help with my Kiwi.com issue
The issue in GetHuman-lsemia's own words
Need to cancel my flight. I bought travel insurance which allows me to get my full refund and I was told I don’t have insurance which is correct.
GetHuman-lsemia did not yet indicate what Kiwi.com should do to make this right.
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Kiwi.com

Customer service issue
Reported by GetHuman-lsemia
Aug 21st, 2018 - 3 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 2 customers so far
Similar issue to 2166 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-lsemia started working on this issue
Aug 21st 8:54pm
GetHuman-lsemia indicated the issue is not fixed yet.
Aug 21st 8:54pm