Dear Sir*Mdm,**I have just received a very short email from kiwi saying that my penalty...

GetHuman-meihuach's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman-meihuach's own words
Dear Sir*Mdm,**I have just received a very short email from kiwi saying that my penalty by Volatea airport due to late self-boarding online will not be refund without any appropriate reason given. I appreciate that kiwi do help on to contact the airline, thank you. However, I do not think that the problem is solved yet. It is because kiwi send us the boarding email after the online self-boaring closed, and we(me and my friends) are not able to do the sellf-boarding online, and that's why each of us got ** Euro charged by the airline. I really do not hope to make my next move to complain on the uk online shopping consumer right of the irresponsible act by ur company and leaving the customer to bear for your fault and penalty. So please give us a RESPONSIBLE SOLUTION, we want the refund from ur company. Thank you.
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Kiwi.com

Customer service issue
Reported by GetHuman-meihuach
Aug 16th, 2018 - a yr ago
I have an issue with Kiwi.com too
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Seen by 8 customers so far
Similar issue to 1999 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-meihuach started working on this issue
Aug 16th, 2018 3:35pm
GetHuman-meihuach indicated the issue is not fixed yet.
Aug 28th, 2018 8:52am
GetHuman-meihuach indicated the issue is not fixed yet.
Aug 28th, 2018 8:53am
GetHuman-meihuach indicated the issue is not fixed yet.
Aug 28th, 2018 9:43am