Hi. I booked multiple flights that were all connected. We arrived nd then when we were...
GetHuman1000019's customer service issue with Kiwi.com from August 2018
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The issue in GetHuman1000019's own words
Hi. I booked multiple flights that were all connected. We arrived nd then when we were supposed to leave we were fine at the first flights, but at the second, which was supposed to connect us to two other flights, we ran into some trouble. This happened in London. My husband couldn’t go through because he didn’t have a visa and we were running late. It was around *:** and the lady said if we left now me and my kids could make the flight without my husband. The flights was at *:**. We left my husband and me and my kids were trying to make the flight. We running around like animals trying to make the flight. My youngest was terrified because no one was helping us. Two different workers told us different gates at different ends of the airport. We ran to one side and the lady checking the tickets told us it was panama, we were supposed to be going to Reykjavik. They DID NOT have any screens telling us what flights was at what gate. They told us then that it was actually at a different end of an airport. We begged them to help us get there faster, to maybe call someone so they can hold the plane so we can get there. No one wanted to help us, we were ignored. We ran to the other side, please keep in mind I was running around with two kids that didn’t know what was going to happen, getting all the way there took ** minutes worth of running. When we got there the plane was “gone” and still everyone ignored us. They took us after that of the gates. We were supposed to catch two other planes. The customer service told us the nearest flights would be in three days. I was in a foreign country with two kids and they expected me this to not be a problem. They didn’t have internet so we couldn’t find any other flights and they didn’t want to help us find any thing sooner. The lady that told us we could make it was there and she gave us the rudest tone and was talking to us like idiots. Me and my kids ran for ** minutes to the point of fainting to catch this plane we were crying and begging for someone to help us and they all ignored us. She said that instead of going we were staring everywhere expecting someone to fix our issue. The bidding stops ** minutes before take off an dshe said we could make it. The plane takes off at *:** and we were at her at *:**. She clearly lied to us and told us we could make it. We are Americans but we were born in a different country and a different language, they saw this. They were helping all people except those who where different colors and spoke different languages. We tried everything but no one helped us and we had to go to a defferent airport to get helped. No one in Luton airport helped us what so ever and I would really love if you guys understand the issue that we had. No one would give us a refund for all those flights we missed, so now I’m begging you to help us because this took a lot of money and no one else is even thinking of helping. Thank you for hearing us out and if you could help us get some money back that would be amazing.
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