Hi. I booked multiple flights that were all connected. We arrived nd then when we were...

GetHuman1000019's customer service issue with Kiwi.com from August 2018

10 views
 | 
1998 similar
 | 
0 following
Help with my Kiwi.com issue
GetHuman1000019's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1000019 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1000019 can let us know if they help or not.
The issue in GetHuman1000019's own words
Hi. I booked multiple flights that were all connected. We arrived nd then when we were supposed to leave we were fine at the first flights, but at the second, which was supposed to connect us to two other flights, we ran into some trouble. This happened in London. My husband couldn’t go through because he didn’t have a visa and we were running late. It was around *:** and the lady said if we left now me and my kids could make the flight without my husband. The flights was at *:**. We left my husband and me and my kids were trying to make the flight. We running around like animals trying to make the flight. My youngest was terrified because no one was helping us. Two different workers told us different gates at different ends of the airport. We ran to one side and the lady checking the tickets told us it was panama, we were supposed to be going to Reykjavik. They DID NOT have any screens telling us what flights was at what gate. They told us then that it was actually at a different end of an airport. We begged them to help us get there faster, to maybe call someone so they can hold the plane so we can get there. No one wanted to help us, we were ignored. We ran to the other side, please keep in mind I was running around with two kids that didn’t know what was going to happen, getting all the way there took ** minutes worth of running. When we got there the plane was “gone” and still everyone ignored us. They took us after that of the gates. We were supposed to catch two other planes. The customer service told us the nearest flights would be in three days. I was in a foreign country with two kids and they expected me this to not be a problem. They didn’t have internet so we couldn’t find any other flights and they didn’t want to help us find any thing sooner. The lady that told us we could make it was there and she gave us the rudest tone and was talking to us like idiots. Me and my kids ran for ** minutes to the point of fainting to catch this plane we were crying and begging for someone to help us and they all ignored us. She said that instead of going we were staring everywhere expecting someone to fix our issue. The bidding stops ** minutes before take off an dshe said we could make it. The plane takes off at *:** and we were at her at *:**. She clearly lied to us and told us we could make it. We are Americans but we were born in a different country and a different language, they saw this. They were helping all people except those who where different colors and spoke different languages. We tried everything but no one helped us and we had to go to a defferent airport to get helped. No one in Luton airport helped us what so ever and I would really love if you guys understand the issue that we had. No one would give us a refund for all those flights we missed, so now I’m begging you to help us because this took a lot of money and no one else is even thinking of helping. Thank you for hearing us out and if you could help us get some money back that would be amazing.
GetHuman1000019 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman1000019 fixed the problem
We are waiting for GetHuman1000019 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1000019 fixes it.
This email address isn't valid

Kiwi.com

Customer service issue
Reported by GetHuman1000019
Aug 16th, 2018 - a yr ago
I have an issue with Kiwi.com too
Fixed
Seen by 10 customers so far
Similar issue to 1998 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1000019 started working on this issue
Aug 16th, 2018 3:20pm
GetHuman1000019 indicated the issue is not fixed yet.
Aug 16th, 2018 10:47pm
GetHuman1000019 indicated the issue is not fixed yet.
Aug 16th, 2018 10:48pm
GetHuman1000019 indicated the issue is not fixed yet.
Aug 17th, 2018 4:22pm
GetHuman1000019 indicated the issue is not fixed yet.
Aug 17th, 2018 4:24pm
GetHuman1000019 indicated the issue is not fixed yet.
Aug 17th, 2018 4:25pm