My wife luggage with all my son clothes etc was not on the convera belt. She reported it because she came on an Air Canada flight and the next flight was on a Eva airline she was told she has to get it herself because it is a cross flight. When the back was final found or returned by who ever took it. Her next flight left. She agent at the Eva and Canada should have informed her otherwise. The misguided information and unprofessional advice and seeing she has seven years old child better could be done. She and my son had to sleep on the airport bench until a friend came to rescued them. The agent that work that night did not have the human sympathy or empathy but left her and when home. Very heartless treatment especially my son a child. Very sad experience. We have rebook . I am hoping this experience show that some of your staff need training or reminder how to address situation like this and show good PR instead of no care attitude. I would like to speak to a manager directly about this. Can you imaging what it like to have a child stuck in an airport for near ** hours. Her name is opal pennycookegrant flight booking *******.

GetHuman-clivemic's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman-clivemic's own words
Explained the sad experience my wife and son had with Eva airline. ... My wife is still in Canada because there was an issue with her baggage. Her name is opal Pennycooke -Grant and confirmation numer is *******. I would respectfully request to speak with a manager directly about this matter. We have rebook and they are on their way again. I would like to be address thoroughly and you fare guidelines suggested that you deal with matters like these but your staff was pathetic in dealing with it and even when I came Kiwi, they saying it is airline, call airline they saying get in contact with kiwi they did the booking. So who is answerable to a customer or client concern. I think there is a serious Public Relations concerns with both Kiwi and Eva that need to be address.*I hope to hear some positive response some. Thanks. I can be contacted at ************ or *****@***.com.
The important of giving good guidance and advice. Not taking responsibility and pussyfooting with customers especially children involved.
Refund on the first flight and none reoccurs
Yes. Followed instructions given. Shortly * month
Call both kwi and Eva
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Kiwi.com

Customers service and public relations
Customer service issue
Reported by GetHuman-clivemic
Aug 9th, 2018 - 8 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 7 customers so far
Similar issue to 1730 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-clivemic started working on this issue
Aug 9th, 2018 8:10pm
GetHuman-clivemic indicated the issue is not fixed yet.
Aug 10th, 2018 12:33am
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Aug 13th, 2018 3:39am
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Aug 13th, 2018 3:43am
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Aug 13th, 2018 6:12am
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Aug 13th, 2018 6:50am
GetHuman-clivemic indicated the issue is not fixed yet.
Aug 13th, 2018 6:50am