July **,**** two of us missed our flight from Dusseldorf to Reykjavik due to our first...

GetHuman-jodirog's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman-jodirog's own words
July **,**** two of us missed our flight from Dusseldorf to Reykjavik due to our first * -delayed flight and baggage return* -lack of personnel at desk for our flight* -noone answering the ** *** **** *** number**We were forced to rebook on other airlines for the next day, and stay in a hotel for a night. **Booking * ******* Reservation number KARNDA**FLIGHT WAS* FROM LONDON TO DUSSELDORF *EW*****Missed flight was *DUSSELDORF TO REYKJAVIK*WW*****WE SPENT ****.** EUROS to rebook from Dusseldorf to our home city, Cleveland, OH* and about $**.**. I can produce credit card documentation if needed.**We would like refund for both of our tickets home and for our hotel stay in Dusseldorf as itemized above.*You KIWI guarantee covers delays and rescheduling which you were not available at designated phone to utilize.**Please respond ASAP*Thank you.**Jo Ellen Rogoff and Michael H Rogoff
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Kiwi.com

Customer service issue
Reported by GetHuman-jodirog
Aug 9th, 2018 - a yr ago
I have an issue with Kiwi.com too
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Seen by 8 customers so far
Similar issue to 1720 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-jodirog started working on this issue
Aug 9th, 2018 4:10pm
GetHuman-jodirog shared this issue with others over email
Aug 9th, 2018 4:13pm
GetHuman-jodirog indicated the issue is not fixed yet.
Aug 9th, 2018 5:46pm
GetHuman-jodirog indicated the issue is not fixed yet.
Aug 10th, 2018 9:27pm
GetHuman-jodirog indicated the issue is not fixed yet.
Aug 12th, 2018 5:49pm