Sehr geehrte Damen und Herren,*ich m*chte bez*glich meiner Buchung ******* Entsch*digun...

GetHuman-hilara's customer service issue with Kiwi.com from August 2018

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The issue in GetHuman-hilara's own words
Sehr geehrte Damen und Herren,*ich m*chte bez*glich meiner Buchung ******* Entsch*digung, sowie aufgekommene *bernachtungskosten einfordern. Per Online-Formular ist dies leider nicht m*glich, da das System die Flugnummer des gestrichenen, urspr*nglichen Fluges nicht erkennt und sich keine Maske mit weitergehenden Schritten *ffnet. *Die gebuchte Verbindung erfolgte *ber kiwi.com und hatte als letzten Flug folgende Strecke am **.**.****:*Eurowings Flug EW**** MAN-HAM **:**-**:**. *Ohne Information meinerseits wurde dieser Flug gestrichen und es erfolgte die Umbuchung auf den **.**.**** und den Flug bzw. Fl*ge EW**** von MAN *ber D*S nach HAM von *:**-**:**.*Folglich musste ich *bernachtungs- und Verpflegungskosten auslegen. *Ich bitte um schnellstm*gliche R*ckmeldung und Informationen zu weiteren Schritten.*Vielen Dank im voraus, mit freundlichem Gru*,*Lara Stepputat
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Kiwi.com

Customer service issue
Reported by GetHuman-hilara
Aug 9th, 2018 - 7 mons ago
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GetHuman-hilara started working on this issue
Aug 9th, 2018 2:32pm