I have a ticket booked from London Luton to Bucharest with a * hour and * minutes layov...

GetHuman-shamsmu's customer service issue with Kiwi.com from July 2018

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The issue in GetHuman-shamsmu's own words
I have a ticket booked from London Luton to Bucharest with a * hour and * minutes layover before traveling onto Dubai. I’ve read a lot of online complaints about customers who have purchased tickets using your website, stating that they weren’t given any sort of assistance or reimbursement when their connecting flight was missed due to delays on the airline’s behalf (as your website claims you will do). Although I’d like to assume the best, if my flight is delayed for any reason and I do not make the connecting flight, what is my guarantee that you’ll assist me, help reroute my journey or refund me my money? I’d like some sort of clarification with regard to this issue before boarding my flight. **Thank you.
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Kiwi.com

Customer service issue
Reported by GetHuman-shamsmu
Jul 26th, 2018 - 10 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 6 customers so far
Similar issue to 1245 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-shamsmu started working on this issue
Jul 26th, 2018 6:47pm
GetHuman-shamsmu indicated the issue is not fixed yet.
Jul 26th, 2018 8:43pm
GetHuman-shamsmu indicated the issue is not fixed yet.
Jul 26th, 2018 8:44pm
GetHuman-shamsmu indicated the issue is not fixed yet.
Jul 26th, 2018 8:45pm