I have a ticket booked from London Luton to Bucharest with a * hour and * minutes layov...
GetHuman-shamsmu's customer service issue with Kiwi.com from July 2018
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I have a ticket booked from London Luton to Bucharest with a * hour and * minutes layover before traveling onto Dubai. I’ve read a lot of online complaints about customers who have purchased tickets using your website, stating that they weren’t given any sort of assistance or reimbursement when their connecting flight was missed due to delays on the airline’s behalf (as your website claims you will do). Although I’d like to assume the best, if my flight is delayed for any reason and I do not make the connecting flight, what is my guarantee that you’ll assist me, help reroute my journey or refund me my money? I’d like some sort of clarification with regard to this issue before boarding my flight. **Thank you.
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