Good afternoon,**I have an issues with my booking. I have made a booking with you on th...

GetHuman866222's customer service issue with Kiwi.com from July 2018

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GetHuman866222's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman866222 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman866222 can let us know if they help or not.
Before contacting them, items GetHuman866222 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman866222's own words
Good afternoon,**I have an issues with my booking. I have made a booking with you on the **th of June for two people from Bourgas to London.** I have made this booking by mistake. As soon I have noticed just after ** minutes I called to your team to cancel tickets. They requested cancellation and I've got a email I can only get £** refund.*I have been to citizen advice and also to bank to check if it is right. I have got information it should not be a problem of your side to make a refund as I notified you straight after I made a booking not after several weeks. **I hope I can get a full refund of the tickets if not some of citizen advisor will contact with you soon. If Thats available it even better to get as a credit so I can spend that money on your website. **BOOKING NUMBER *********Look forward to hearing from you.

GetHuman866222 did not yet indicate what Kiwi.com should do to make this right.

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Kiwi.com

Customer service issue
Reported by GetHuman866222
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 811 others
0 customers following this

Timeline

GetHuman866222 started working on this issue
Jul 10th, 2018 1:15pm

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