Hallo Kiwi Team, *My name is Endari Intan Meisuri.*I was supposed to fly to Lisbon via...

GetHuman-surimyr's customer service issue with Kiwi.com from July 2018

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Help with my Kiwi.com issue
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GetHuman-surimyr's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-surimyr will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-surimyr can let us know if they help or not.
Before contacting them, items GetHuman-surimyr may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-surimyr's own words
Hallo Kiwi Team, *My name is Endari Intan Meisuri.*I was supposed to fly to Lisbon via Stuttgart from Hamburg on yesterday *th of Juli, booking number: ********but when we was on check in counter, the guy told me, that Eurowings changed the schedule (Hamburg-D*sserdorf-Lisbon), and we could not fly because we missed the flight on D*sserdorf. Kiwi supposed to inform me, but Kiwi didn't. And yesterday i couldn't flight because all KIWI.com messed organised. *I am so DISSAPOINTED and TRAUMA about all KIWI service. Because yesterday i tried to contact KIWI! But i can not reach anyone of THEM! *I must bought new Tickets for our Trip to Lisbon today and lost my hotel and time, sinced i have only few days stay in Lisbon. I really hope KIWI take the responsible for all of this. *Please contact me ASAP because i wanna ask the rest of my trip since i booked all the way trip tickets from Kiwi. *I hope u understand my side as a passanger who excited fly to holiday and cannot fly because of the complicated reason that we didn't get. **Best Regards*Meisuri

GetHuman-surimyr did not yet indicate what Kiwi.com should do to make this right.

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Customer service issue
Reported by GetHuman-surimyr
Jul 8th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 763 others
0 customers following this


GetHuman-surimyr started working on this issue
Jul 8th, 2018 11:19am

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