My cousin bought a ticket to travel today fro Danmark. She arrived * hours before her f...

GetHuman-keitaai's customer service issue with Kiwi.com from July 2018

15 views | 753 similar | 0 following
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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-keitaai will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-keitaai can let us know if they help or not.
The issue in GetHuman-keitaai's own words
My cousin bought a ticket to travel today fro Danmark. She arrived * hours before her flight departure. After standing in a very long queue, she finally got to the counter. the lady "at the counter" asked her to pay for her boarding pass in which she replied why I paid for my ticket in full. The lady without any care or explanation said she will not issue a boarding pass until she paid extra. Finally, my cousin paid the boarding pass and asked the lady to Harri up because she doesn't want to miss her flight. the lady ignores her and as my cousin gone security she ended up missing her flight. As she does understand English she contacted me and explain the whole situation. I have contacted Kiwi on numerous occasion to sort a new flight for her as it was not her fault she misses the flight but theirs. I am no going anywhere with them all I get is we are working on it. in the meantime, my cousin is still at the airport not knowing what is going on.

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Kiwi.com

Customer service issue
Reported by GetHuman-keitaai
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 753 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-keitaai started working on this issue
Jul 7th, 2018 7:57pm
GetHuman-keitaai indicated the issue is not fixed yet.
Jul 7th, 2018 9:07pm
GetHuman-keitaai indicated the issue is not fixed yet.
Jul 7th, 2018 10:52pm
GetHuman-keitaai indicated the issue is not fixed yet.
Jul 7th, 2018 10:55pm

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