Hello,*I received this message from you yesterday regarding my flight with booking numb...
GetHuman-reque's customer service issue with Kiwi.com from July 2018
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Hello,*I received this message from you yesterday regarding my flight with booking number *******:***Dear customer,* *We have been informed that due to a technical issue on one of the American Express processing platforms some transactions have been processed twice - this will appear on your statement as an extra transaction. American Express is currently correcting this transaction and you should see this on your account shortly. Please rest assured that the duplicate payment or refund will be rectified.* *We sincerely apologize for this inconvenience and thank you for your understanding!* *Regards,*Kiwi.com** *I have called American Express and they tell me to contact you as soon as possible to make sure you have charged my account twice and please to cancel the second charge.*Please let me know as soon as possible since it is a big charge (twice) in my account! *Thank you very much,*Yolanda Requena
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