Hello,*I received this message from you yesterday regarding my flight with booking numb...

GetHuman-reque's customer service issue with Kiwi.com from July 2018

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Hello,*I received this message from you yesterday regarding my flight with booking number *******:***Dear customer,* *We have been informed that due to a technical issue on one of the American Express processing platforms some transactions have been processed twice - this will appear on your statement as an extra transaction. American Express is currently correcting this transaction and you should see this on your account shortly. Please rest assured that the duplicate payment or refund will be rectified.* *We sincerely apologize for this inconvenience and thank you for your understanding!* *Regards,*Kiwi.com** *I have called American Express and they tell me to contact you as soon as possible to make sure you have charged my account twice and please to cancel the second charge.*Please let me know as soon as possible since it is a big charge (twice) in my account! *Thank you very much,*Yolanda Requena

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Kiwi.com

Customer service issue
Reported by GetHuman-reque
Jul 6th, 2018 - 4 years ago
I have an issue with Kiwi.com too
Fixed
Seen by 17 customers so far
Similar issue to 708 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-reque started working on this issue
Jul 6th, 2018 8:29am
GetHuman-reque indicated the issue is not fixed yet.
Jul 8th, 2018 12:42pm
GetHuman-reque confirmed the issue is fixed. Hooray!
Jul 11th, 2018 1:54pm

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