I am contacting you in relation to the flight I bought for my mother for the *st of Jul...

GetHuman-benilute's customer service issue with Kiwi.com from July 2018

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The issue in GetHuman-benilute's own words
I am contacting you in relation to the flight I bought for my mother for the *st of July from Italy to Dublin. My mother attended a funeral for a family remember who sadly passed away. the ceremony lasted longer then she anticipated and there was delay and she arrived at the airport later than she wanted. My mother began to panic and got stressed and unfortunately missed her flight as she went to the wrong terminal in the end. ***I'm sorry to bother you with this problem but please we need a refund in order to get her back home. She needs to be home for medical appointment for the week commencing the *th of July. It's very important she attend this appointment. If refund isn't available please can we purchase another ticket. **Please contact me as soon as possible. *We greatly appreciate your help. *Her booking number was ******* ********

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Customer service issue
Reported by GetHuman-benilute
Jul 2nd, 2018 - 5 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 622 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth


GetHuman-benilute started working on this issue
Jul 2nd, 2018 10:52pm