Hi, *This regards booking number *******. *I have had a very bad experience with checki...

GetHuman-miraval's customer service issue with Kiwi.com from June 2018

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The issue in GetHuman-miraval's own words
Hi, *This regards booking number *******. *I have had a very bad experience with checking from Warsaw to Burgas. *I got first an email from kiwi that says “ your boarding pass will be available from **.juni. Then I tried to check inn online on **. June and there came the fowoling massage “ you must check inn at the airport (a fee may be required) Online check-inn on our site was available until tue June **, **:** AM UTC. “ **So, I got a foult information from you and I didn’t manage to check inn, because I thought that I could check inn on **. June. My flyght was on Friday **. June, so it is radiculous that check in was closed tre days before the Flight. **I spoke with wizzair in Warsaw, and they told me that I should complain to you about this. They told me that check inn is always available until * hours before the flyght. *I had to pay *** Kr (in Norwegian currency) to the airport and now I supposed to get my money back, because it is not my foult. **Please provide me an email that I could send you a pictures from the invoice as well as the emails I got from you that shows the mistake. **Here is my bank account where you can send my money back ***********. **Best regards, *Miroslava Valkova

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Kiwi.com

Customer service issue
Reported by GetHuman-miraval
Jun 30th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 570 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-miraval started working on this issue
Jun 30th, 2018 10:36pm
GetHuman-miraval indicated the issue is not fixed yet.
Jul 2nd, 2018 3:35pm
GetHuman-miraval indicated the issue is not fixed yet.
Jul 4th, 2018 2:27pm

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