On ********* you have taken *** USD from my visa credit card no : **************** *BRN...

GetHuman-hairham's customer service issue with Kiwi.com from June 2018

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Help with my Kiwi.com issue
Before contacting them, items GetHuman-hairham may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman-hairham's next move: go to the Kiwi.com help center.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hairham will want to follow the link below to head to their help center. We will check on GetHuman-hairham later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-hairham's own words:
On ********* you have taken *** USD from my visa credit card no : **************** *BRNO CZ.**I have not do any booking or purchase from your site at that day even this amount of money.**Please send details about this process to provide my local bank.**I sure some one else used my visa.**Thank You.**Haitham Marafi
I trust that Kiwi.com will make this right and come up with a resolution that is fair.
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Kiwi.com

Customer service issue
Reported by GetHuman-hairham
Jun 24th, 2018 - 2 mons ago
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GetHuman-hairham started working on this issue
Jun 24th 6:54pm