HELLO, I bought a ticket from Toronto to Barcelona, Spain. Booking number *******.*My t...

GetHuman779190's customer service issue with Kiwi.com from June 2018

Help with my Kiwi.com issue
The issue in GetHuman779190's own words
HELLO, I bought a ticket from Toronto to Barcelona, Spain. Booking number *******.*My trip plans changed the same day after the payment was made. Erroneously, I sent a refund application*and I received an email confirmation. *Now, I don't want to refund*cancel my ticket I just want to change my ticket to another destination. (Toronto to London, UK)**My question is... even if I sent the refund app and I received the email.. can I still access to manage my booking and change the ticket? **Also by doing so... they ask you to put again your credit card info... I am going to get charged twice?**Please need your help
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Kiwi.com

Customer service issue
Reported by GetHuman779190
Jun 13th, 2018 - 9 mons ago
I have an issue with Kiwi.com too
Fixed
Seen by 7 customers so far
Similar issue to 297 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman779190 started working on this issue
Jun 13th, 2018 2:44am
GetHuman779190 indicated the issue is not fixed yet.
Jun 13th, 2018 9:14pm