I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is...

GetHuman-skovalev's customer service issue with Kiwi.com from June 2018

2 views | 403 similar | 0 following
Help with my Kiwi.com issue
GetHuman-skovalev's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skovalev will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-skovalev can let us know if they help or not.
Before contacting them, items GetHuman-skovalev may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-skovalev's own words
I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is *******. Flight is from Singapore to Bangkok, Thailand. I specifically checked before booking a flight that Thai Lion Air allows **kg checked baggage for economy customers and **kg for business class customers. Specifically for Singapore flights. That’s why I wanted to fly with them cause I have ** kg checked baggage with me. But my reservation from Kiwi says that it’s **kg. I tried to go online and change my checked luggage but the kiwi website didn’t allow it cause it’s less than **h before departure. I don’t want to be stranded at the airport tomorrow paying ***s of dollars. Please, help me with this issue.

GetHuman-skovalev did not yet indicate what Kiwi.com should do to make this right.

How GetHuman-skovalev fixed the problem

We are waiting for GetHuman-skovalev to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-skovalev fixes it.
This email address isn't valid

Kiwi.com

Customer service issue
Reported by GetHuman-skovalev
Jun 4th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 403 others
0 customers following this

Timeline

GetHuman-skovalev started working on this issue
Jun 4th, 2018 2:27pm
GetHuman-skovalev shared this issue with others over email
Jun 4th, 2018 2:27pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians