I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is...

GetHuman-skovalev's customer service issue with Kiwi.com from June 2018

8 views | 403 similar | 0 following
Help with my Kiwi.com issue
GetHuman-skovalev's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skovalev will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-skovalev can let us know if they help or not.
Before contacting them, items GetHuman-skovalev may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-skovalev's own words
I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is *******. Flight is from Singapore to Bangkok, Thailand. I specifically checked before booking a flight that Thai Lion Air allows **kg checked baggage for economy customers and **kg for business class customers. Specifically for Singapore flights. That’s why I wanted to fly with them cause I have ** kg checked baggage with me. But my reservation from Kiwi says that it’s **kg. I tried to go online and change my checked luggage but the kiwi website didn’t allow it cause it’s less than **h before departure. I don’t want to be stranded at the airport tomorrow paying ***s of dollars. Please, help me with this issue.

GetHuman-skovalev did not yet indicate what Kiwi.com should do to make this right.

How GetHuman-skovalev fixed the problem

We are waiting for GetHuman-skovalev to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-skovalev fixes it.
This email address isn't valid

Kiwi.com

Customer service issue
Reported by GetHuman-skovalev
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 403 others
0 customers following this

Timeline

GetHuman-skovalev started working on this issue
Jun 4th, 2018 2:27pm
GetHuman-skovalev shared this issue with others over email
Jun 4th, 2018 2:27pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians