I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is...
GetHuman-skovalev's customer service issue with Kiwi.com from June 2018
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Help with my Kiwi.com issue
GetHuman-skovalev's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skovalev will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-skovalev can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
Before contacting them, items GetHuman-skovalev may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-skovalev's own words
I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is *******. Flight is from Singapore to Bangkok, Thailand. I specifically checked before booking a flight that Thai Lion Air allows **kg checked baggage for economy customers and **kg for business class customers. Specifically for Singapore flights. That’s why I wanted to fly with them cause I have ** kg checked baggage with me. But my reservation from Kiwi says that it’s **kg. I tried to go online and change my checked luggage but the kiwi website didn’t allow it cause it’s less than **h before departure. I don’t want to be stranded at the airport tomorrow paying ***s of dollars. Please, help me with this issue.
GetHuman-skovalev did not yet indicate what Kiwi.com should do to make this right.
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