I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is...

GetHuman-skovalev's customer service issue with Kiwi.com from June 2018

2 views | 403 similar | 0 following
Help with my Kiwi.com issue
GetHuman-skovalev's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skovalev will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-skovalev can let us know if they help or not.
Before contacting them, items GetHuman-skovalev may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-skovalev's own words
I booked a flight a day ago that supposed to depart tomorrow. It’s booking number is *******. Flight is from Singapore to Bangkok, Thailand. I specifically checked before booking a flight that Thai Lion Air allows **kg checked baggage for economy customers and **kg for business class customers. Specifically for Singapore flights. That’s why I wanted to fly with them cause I have ** kg checked baggage with me. But my reservation from Kiwi says that it’s **kg. I tried to go online and change my checked luggage but the kiwi website didn’t allow it cause it’s less than **h before departure. I don’t want to be stranded at the airport tomorrow paying ***s of dollars. Please, help me with this issue.

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Customer service issue
Reported by GetHuman-skovalev
Jun 4th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 403 others
0 customers following this


GetHuman-skovalev started working on this issue
Jun 4th, 2018 2:27pm
GetHuman-skovalev shared this issue with others over email
Jun 4th, 2018 2:27pm

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