I need a refund for a complete return flight never used for external problems

GetHuman850594's customer service issue with Kiwi.com from July 2018

8 views | 677 similar | 0 following
Help with my Kiwi.com issue
GetHuman850594's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman850594 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman850594 can let us know if they help or not.
The issue in GetHuman850594's own words
To get one of our artist from Italy to Oslo without problems. But now we have paid ways too much money as we can't have a refund for our unused flights * fees ... Hello there,***I wrote you on the *th of JULY, the day before my flights was scheduled, saying I would have needed to have a refund for my Inbound flight (Turin-Brussels, Brussels-Oslo) as I needed to catch one few hours before: Booking n ****** mail *****@***.com, passenger MARHARYTA POHORLETSKA. I underlined I wanted to keep the return flights (Oslo-Frankfurt, Frankfurt-Turin). Unfortunately the passenger and I weren't aware that, not using the Inbound flights, she couldn't have access to the Outbound either. There fore, once at the desk, she had to pay a high fee to unlock her Outbound flights. Could you please help me with this issue? Nobody has been helpful till now and I have been waiting.
That I tried to fix the issue soon after the booking and before the flights were departing
I would like to talk with someone on the phone. I would like to have the money back to pay back our artists who was just trying to do her job properly.
Because we fly our artists everyday everywhere. We respect agencies as we are.
Looking for a phone number to call, but it doesn't exhist.
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Kiwi.com

Kiwi
Customer service issue
Reported by GetHuman850594
Jul 5th, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 677 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman850594 started working on this issue
Jul 5th, 2018 9:45am
GetHuman850594 indicated the issue is not fixed yet.
Jul 5th, 2018 2:50pm
GetHuman850594 indicated the issue is not fixed yet.
Jul 6th, 2018 11:05am
GetHuman850594 indicated the issue is not fixed yet.
Jul 20th, 2018 8:19am
GetHuman850594 indicated the issue is not fixed yet.
Jul 20th, 2018 8:34am

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