I called * days ago to add * carry on. The agent said they would email the price to me...

GetHuman715963's customer service issue with Kiwi.com from May 2018

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The issue in GetHuman715963's own words
I called * days ago to add * carry on. The agent said they would email the price to me and I would have ** hrs to accept it. * days later, still no email. I fly out at midnight this Monday. What's up? I don't want to check a bag because I need wheelchair assistance as it is and one of my layovers is very short. I held for ** minutes to talk to someone on Monday. Why don't I have that email yet?
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Customer service issue
Reported by GetHuman715963
May 24th, 2018 - 8 mons ago
I have an issue with Kiwi.com too
Seen by 2 customers so far
Similar issue to 656 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
GetHuman715963 started working on this issue
May 24th, 2018 10:06pm
GetHuman715963 indicated the issue is not fixed yet.
May 24th, 2018 10:07pm