Hello, and THANK YOU in advance for your help! We LOVE our KitchenAid Toaster (!!!) bu...

GetHuman5307982's Returns issue with KitchenAid from September 2020

Help with my KitchenAid issue
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The issue in GetHuman5307982's own words
Hello, and THANK YOU in advance for your help! We LOVE our KitchenAid Toaster (!!!) but have one issue. Details:*ITEM: KitchenAid Household Toaster*MOD: KMTT***ER**SER. NO: WTY********ISSUE: On BOTH the small, thin “pans” at the bottom - designed to collect crumbs - the black, plastic handles have broken off!*We have tried a variety of ways to connect to KitchenAid (and stores that sell KitchenAid) via phone, email, etc., but with NO success.*SOLUTION: How*where can we order two more replacement pans, please?*(SIDE NOTE: PLEASE DON’T suggest calling into Kitchenaid again, as we have tried this several times and LITERALLY been left on hold for nearly * HOURS (!!!), without ever getting through to anyone, nor having the option to leave a voicemail, and obviously without reaching ANY resolution.)*We are very loyal KitchenAid customers, and do not wish to buy another brand! (We also don’t think we should have to buy a new toaster, just because a small plastic piece has broken.)*PLEASE HELP!*THANK YOU, again, for your assistance and direction and resolution!*We really appreciate it !*Sincerely,*Nora & Michael Berry

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KitchenAid

Returns issue
Reported by GetHuman5307982
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 277 others
0 customers following this

Timeline

GetHuman5307982 started working on this issue
Sep 28th, 2020 1:59pm
GetHuman5307982 indicated the issue is not fixed yet.
Sep 28th, 2020 6:23pm
GetHuman5307982 indicated the issue is not fixed yet.
Sep 28th, 2020 6:40pm
GetHuman5307982 indicated the issue is not fixed yet.
Sep 29th, 2020 12:27am
GetHuman5307982 indicated the issue is not fixed yet.
Sep 29th, 2020 2:03am
GetHuman5307982 indicated the issue is not fixed yet.
Sep 29th, 2020 2:04am
GetHuman5307982 indicated the issue is not fixed yet.
Sep 30th, 2020 4:26am
GetHuman5307982 indicated the issue is not fixed yet.
Sep 30th, 2020 5:13pm