I ordered a KitchenAid *-speed hand mixer in Contout Silver Tuesday Night on my iPhone...

GetHuman5301305's customer service issue with KitchenAid from September 2020

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The issue in GetHuman5301305's own words
I ordered a KitchenAid *-speed hand mixer in Contout Silver Tuesday Night on my iPhone. On the confirmation screens for my payment, there was an overlap in screens, and my order number did not show through. I had also signed up for the app so that I could track the shipment, but since I do not have an order *, I cannot get it.*I have called twice, gotten disconnected after waiting ** minutes, going from * wait time to over ** minutes, and then getting hung up on after ** on both times. This is a gift being sent directly to Kelly Fleetwood, **** S. Walnut St., Seymour, Indiana *****. I'm the purchaser: Deborah J Mann, **** Glen Pointe Ct., Springfield, VA *****. The money for the purchase has already been charged to my account. I just want the order number so that I can track, and an update. I would also like a confirmation of the purchase via e-mail which never occurred.

GetHuman5301305 did not yet indicate what KitchenAid should do to make this right.

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KitchenAid

Customer service issue
Reported by GetHuman5301305
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 275 others
0 customers following this

Timeline

GetHuman5301305 started working on this issue
Sep 25th, 2020 8:15pm

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