oven rack will not extend out fully

GetHuman3850568's Technical Support issue with KitchenAid from October 2019

Help with my KitchenAid issue
The issue in GetHuman3850568's own words
Pull out upper oven rack ... Purchased a Kitchen Aid electric induction double oven range. KFID ***ESS**When we put the rack in the lower position in the upper oven, there are two metal box-like parts attached to the under side of the rack that do not allow the rack to extend fully. (They run into the upper oven door.) Do I have the rack in wrong, or do these two things have a purpose? They hit the enamel on the upper oven door and I am afraid that the enamel will be chipped...
Rack is not extending
Tell me what these two metal things attached to the under-side of the rack are for.
I have an issue with KitchenAid too
How GetHuman3850568 fixed the problem
Visited the seller and found out that the rack that holds the "steamer tray" was put into the upper oven by mistake. The tray brackets were hitting the upper oven door.
Please help with my KitchenAid issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
How to set clock on kitchenaid electric single ovenKitchenaid electric single oven...how to set clockI have a Kitchen Aid Oven, serial * *********, model ksgg***ess*, need to know if...I purchased KitchenAid appliances when remodeled the kitchen in ****, the microwa...I purchased the a Kitchen Aid stove in May ****. Model: KSGG***ESS*, serial* :*R...I wan to buy the kitchenaid gas range Model: KFGD***ESS. Does the specification...Re: Fit System Guarantee* I purchased the KODE***ESS double wall oven. Installer...Kitchen aid * year old oven will not go above *** degrees , we had paid an applia...I purchased a Kitchen Aid convection oven from QVC that I have used only three ti...We have a kitchen aid fridge* freezer , freezer on the bottom, double dour fridge...
Do you have a customer issue as well?
We can help you get KitchenAid's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having KitchenAid issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

KitchenAid

electric induction double oven range KFID ***ESS
Technical Support issue
Reported by GetHuman3850568
Oct 29th, 2019 - 2 years ago
I have an issue with KitchenAid too
Fixed
GetHuman3850568 shared how to fix
Seen by 16 customers so far
Similar issue to 745 others
0 customers following this
Items needed
Serial Number
Phone Number
Home Address
Email on Account
Account Holder Name
Model Number

Timeline

GetHuman3850568 started working on this issue
Oct 29th, 2019 9:36pm
GetHuman3850568 confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 5:27pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies