what does code Lo mean

GetHuman-gjcnpmc's customer service issue with KitchenAid from July 2018

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The issue in GetHuman-gjcnpmc's own words
The problem: what does code Lo mean
GetHuman-gjcnpmc did not yet indicate what KitchenAid should do to make this right.
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KitchenAid

Customer service issue
Reported by GetHuman-gjcnpmc
Jul 2nd, 2018 - 3 mons ago
I have an issue with KitchenAid too
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Seen by 1 customer so far
Similar issue to 99 others
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Timeline
GetHuman-gjcnpmc started working on this issue
Jul 2nd 4:54pm