Hello,*I purchased all of my kitchen appliances for a new house thru your local distrib...

GetHuman-rsbene's customer service issue with KitchenAid from July 2018

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The issue in GetHuman-rsbene's own words
Hello,*I purchased all of my kitchen appliances for a new house thru your local distributor "Custom Distributors" in Fairfield Ohio. I contacted them first to explain my situation but they were no help. So I would like to express my concern directly to KitchenAid.**My purchase of * KitchenAid appliances occurred in early ****. The units were installed in spring of ****. I purchased the following items.*Refrigerator - KFIV**PCMS***Dishwasher - KDTE***DSSO*Bev. Fridge - KURO**RSBX***Double Oven - KEBS***BSS****Within the first * months of operation and under warranty my Refrigerator Fan needed replaced and my Bev. Fridge thermostat failed and needed replaced.**Currently my Refrigerator Ice Maker has stopped working and my Dishwasher control panel no longer works. Both units need repaired.**My concern*complaint is that in * year or slightly less than * years of service * out of * of my KitchenAid appliances have failed. I am concerned with the level of quality of KitchenAid appliances I have purchased. My hope is due to this high level of failure, KitchenAid would be willing to help out a loyal customer such as myself to help alleviate repair costs associated with the large amount of repairs required on what I consider still fairly new appliances. **My Refrigerator is out of warranty on the icemaker and my dishwasher seems to still be in warranty for part replacement (year *-* electronic parts under warranty) but not labor. **I would think this level of failures would be a concern for KitchenAid. We really like the features of our KitchenAid appliances and truly enjoy them when working correctly. I also realize you cant control what has happened but how you respond after the sale to a situation like this says a lot about your company. My hope is you can help resolve this situation and keep me as a happy KitchenAid customer long term. **I really need to begin the process of calling a local KitchenAid repair company but would like to wait for your response as to how to move forward, so a quick response would be greatly appreciated.**Thank You,**Scott Bene**** Arabian Run Dr*Clarksville, Ohio *****

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KitchenAid

Customer service issue
Reported by GetHuman-rsbene
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 7 customers so far
Similar issue to 101 others
0 customers following this
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Timeline

GetHuman-rsbene started working on this issue
Jul 5th, 2018 1:32pm
GetHuman-rsbene indicated the issue is not fixed yet.
Jul 5th, 2018 3:03pm
GetHuman-rsbene indicated the issue is not fixed yet.
Jul 9th, 2018 12:37pm
GetHuman-rsbene indicated the issue is not fixed yet.
Jul 10th, 2018 7:10pm

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