Why does this say fixed? It is not fixed!

GetHuman851550's customer service issue with Kingsizedirect.com from July 2018

12 views | 2 similar | 0 following
Help with my Kingsizedirect.com issue
GetHuman851550's next move: call Kingsizedirect.com.
The best way to get your problem resolved is to tap the button below to start calling Kingsizedirect.com. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman851550's own words
After * days of trouble after placing my order at Kingsizedirect.com some lame CSA told me I would have to reorder. I complain that paypal had already sent my invoice for it. He said that was all I could do. Then he wished me a happy independence day, and started laughing like it was some kind of joke. I was totally offended! I told him I'd just call back, during normal daylight hours. **After * days of trouble after placing my order at Kingsizedirect.com some lame CSA told me I would have to reorder. I complain that paypal had already sent my invoice for it. He said that was all I could do. Then he wished me a happy independence day, and started laughing like it was some kind of joke. I was totally offended! I told him I'd just call back, during normal daylight hours. *This morning I placed that call. After going through the same scenario, I explained I was worried, if I reorder I will get billed twice for it. I was told I had no reason to to be concerned that it couldn't happened. I told the CSA, "If you were that good, I wouldn't be talking to you now." We ended the call shortly, with my only options to totally forget it, or to reorder. I wish I had chosen the first. **I went and reordered, first one item I ordered was NO LONGER AVAILABLE, so I substituted it with an item of the exact same price, slightly different style and color, but when I got to checkout, my promo code wouldn’t work, I did afer a hectic search find a code that me a price only ** cents higher than my first order on the first of July. So I took it. **Then I called customer service and asked if I could get my ** cents back, and explained what I’d been through for the last * days since I placed my order! She said, No problem, if I could give her all my information from the first order, since their records don’t show it! I told her, no problem I have that right here, just tell me what I need to give you. She started with the item numbers then complained when the no longer available item number didn’t match the number of the replacement. I explained the price was exactly the same price. Then when we got to the promo code, she complained that was not the promo code I had used. I agreed and told her it would not accept my original code I had used and found this one that got it so close. Then she told me that since my original code wasn’t valid now, I couldn’t get my ** cents back. I told her, “KEEP MY DAMNED ** CENTS - **** YOU! and almost broke my phone hanging up!**I’d like my ** cents back, and now I think they ought to give me $** for the **** they’ve caused me. But I will feel it’s fair if they give back my ** cents!

GetHuman851550 did not yet indicate what Kingsizedirect.com should do to make this right.

How GetHuman851550 fixed the problem

We are waiting for GetHuman851550 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kingsizedirect.com's attention and get better help faster. Tap below to get started.
Having Kingsizedirect.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman851550 fixes it.
This email address isn't valid

Kingsizedirect.com

Customer service issue
Reported by GetHuman851550
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman851550 started working on this issue
Jul 5th, 2018 4:14pm
GetHuman851550 indicated the issue is not fixed yet.
Jul 6th, 2018 10:28pm
GetHuman851550 indicated the issue is not fixed yet.
Jul 6th, 2018 10:29pm
GetHuman851550 indicated the issue is not fixed yet.
Jul 6th, 2018 10:31pm
GetHuman851550 indicated the issue is not fixed yet.
Jul 8th, 2018 6:20pm