I purchased four single day tickets for my family to attend the park for Halloween on...

GetHuman1377803's customer service issue with Kings Island from October 2018

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The issue in GetHuman1377803's own words
I purchased four single day tickets for my family to attend the park for Halloween on **-**-**. We were unable to use these tickets as my father fell and fractured his spine making the family come back home to tend to him. Due to work and school, my family and I are unable to use these tickets on **-**-**. We live five hours away and cannot resale the tickets on such short notice. I am willing to pay extra for the tickets to be extended for next summer, but the park policy does not allow for this nor does it allow for a refund. I am now out $***. How am I able to get my money back?
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Kings Island

Customer service issue
Reported by GetHuman1377803
Oct 19th, 2018 - a mon ago
I have an issue with Kings Island too
Fixed
Seen by 3 customers so far
Similar issue to 30 others
0 customers following this
Items needed
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Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1377803 started working on this issue
Oct 19th 8:01pm
GetHuman1377803 indicated the issue is not fixed yet.
Oct 19th 8:01pm