I am on a payment plan. My card was lost so they issued me a different card. Had to pay...

GetHuman-carolasc's customer service issue with Kings Island from July 2018

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The issue in GetHuman-carolasc's own words
I am on a payment plan. My card was lost so they issued me a different card. Had to pay in order to get in to the pool area Saturday. In the meantime I was told there is a senior rate which is platinum which also allows me in Cedar point as well. So I'm confused how i can get this switched or am i stuck not knowing how to get ahold of a real person to help me with my pass? I am afraid to try and go into where purchase passes and be charged double.
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Kings Island

Customer service issue
Reported by GetHuman-carolasc
Jul 2nd, 2018 - a yr ago
I have an issue with Kings Island too
Not resolved
Seen by 2 customers so far
Similar issue to 15 others
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Timeline
GetHuman-carolasc started working on this issue
Jul 2nd, 2018 5:10pm