Special event issue which expiring shortly

GetHuman-smaragda's Problem With the App issue with King.com from November 2020

Help with my King.com issue
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Name on the account, Billing address, and Email address on the account
The issue in GetHuman-smaragda's own words
Hi,*I play candy crash saga, I passed all ** levels into the special event Candy Town and I didnt get the last potions needed for the last upgrade. In a few hours the event is expiring and I wont be able to get the regard. I have reboot the game, updated and reboot my device without any luck. Please assist before expiration. Thank you.**SPECIAL EVENT IS EXPIRED AND I DIDNT GET ANY HELP!!!! I LOST THE REWARD!!!!
This was escecially frustrating because i tried communicating with all possible ways, without an answer or help whatsoever.*I just got back an automated mail which is NOT helpful at all!!
They could make this right by giving me the potions needed for the last upgrade and make it up to me by give me some gold bars or something.
I'm costumer for more than ** years. This is unacceptable!!
log out the game, reboot and update the game, reboot my device.
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King.com

Candy Cruash Saga
Problem With the App issue
Reported by GetHuman-smaragda
Nov 8th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 394 others
0 customers following this

Timeline

GetHuman-smaragda started working on this issue
Nov 8th, 2020 1:43pm
GetHuman-smaragda shared this issue with others over email
Nov 8th, 2020 1:52pm
GetHuman-smaragda shared this issue with friends on Facebook
Nov 8th, 2020 1:52pm
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Nov 8th, 2020 1:52pm
GetHuman-smaragda indicated the issue is not fixed yet.
Nov 12th, 2020 3:12pm
GetHuman-smaragda indicated the issue is not fixed yet.
Nov 12th, 2020 3:14pm