I bought an all new kindle paper white, Jan **th ****, for my daughter. We charged and...

GetHuman-annrich's customer service issue with Kindle from February 2019

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The issue in GetHuman-annrich's own words
I bought an all new kindle paper white, Jan **th ****, for my daughter. We charged and turn it on when first received then put it away for her birthday. Did not realise had to keep it constantly charged. Now four days after the last return date we find it will not charge. Screen shows battery with exclamation mark inside it. Can't get charging light to come on at all. So sad, please help us fix this or replace the unit. hadn't even order any books for it yet.
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Customer service issue
Reported by GetHuman-annrich
Feb 17th, 2019 - 8 mons ago
I have an issue with Kindle too
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Seen by 3 customers so far
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GetHuman-annrich started working on this issue
Feb 17th 9:58pm