I gifted my parents kindles for christmas. My mother tried sharing books to my father...

GetHuman1632118's customer service issue with Kindle from November 2018

Help with my Kindle issue
The issue in GetHuman1632118's own words
I gifted my parents kindles for christmas. My mother tried sharing books to my father, and now it won't let her out of "Alan's Play Time" because she doesn't know the password. Either do I. All we have is the hint. I need to be able to reset the password. How do I do this? Customer service didn't help her. They said to reset the Kindle to default settings- she can't do that. They also told her just enter the wrong password many times, and it will prompt her to change it. Which is has not. PLEASE HELP

GetHuman1632118 did not yet indicate what Kindle should do to make this right.

How GetHuman1632118 fixed the problem
Don't call customer service. They're worthless. I actually just trouble-shooted myself and walked my mom through it via text message. Basically just had to reset the device. Depending on what model of Kindle you have determines which of these will work. (Sorry I can't remember) But try both. **if You can't remember your password- there apparently isn't a way to recover it. Which is WEIRD. So type "resetmykindle" into the password field. If that doesn't work, type "*********" into the password field. it will then restart, and you'll need to log into your amazon account again- and it will redownload all your stuff. **KINDLE- PLEASE MAKE PASSWORDS RECOVERABLE.
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Kindle

Customer service issue
Reported by GetHuman1632118
Nov 26th, 2018 - 2 years ago
Fixed
GetHuman1632118 shared how to fix
Seen by 4 customers so far
Similar issue to 1711 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number

Timeline

GetHuman1632118 started working on this issue
Nov 26th, 2018 10:10pm
GetHuman1632118 confirmed the issue is fixed. Hooray!
Nov 26th, 2018 11:33pm

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