I gifted my parents kindles for christmas. My mother tried sharing books to my father...
GetHuman1632118's customer service issue with Kindle from November 2018
Help with my Kindle issue
The issue in GetHuman1632118's own words
I gifted my parents kindles for christmas. My mother tried sharing books to my father, and now it won't let her out of "Alan's Play Time" because she doesn't know the password. Either do I. All we have is the hint. I need to be able to reset the password. How do I do this? Customer service didn't help her. They said to reset the Kindle to default settings- she can't do that. They also told her just enter the wrong password many times, and it will prompt her to change it. Which is has not. PLEASE HELP
GetHuman1632118 did not yet indicate what Kindle should do to make this right.
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How GetHuman1632118 fixed the problem
Don't call customer service. They're worthless. I actually just trouble-shooted myself and walked my mom through it via text message. Basically just had to reset the device. Depending on what model of Kindle you have determines which of these will work. (Sorry I can't remember) But try both. **if You can't remember your password- there apparently isn't a way to recover it. Which is WEIRD. So type "resetmykindle" into the password field. If that doesn't work, type "*********" into the password field. it will then restart, and you'll need to log into your amazon account again- and it will redownload all your stuff. **KINDLE- PLEASE MAKE PASSWORDS RECOVERABLE.
Please help with my Kindle issue
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