I recently changed routers. When I try to connect with it through wi-fi on my Kindle F...

GetHuman-stoninve's customer service issue with Kindle from October 2018

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The issue in GetHuman-stoninve's own words
I recently changed routers. When I try to connect with it through wi-fi on my Kindle Fire, I have an "authentication problem". It says "connected" but it is not. It will not even give me an opportunity to enter the password for the router name. My computer and my wife's I-phone had no trouble at all connecting, only my Kindle. This has happened other times at hotels, etc - my wife's I-phone will connect but my Kindle Fire will not. This is my second Kindle fire that has had connection issues.
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Customer service issue
Reported by GetHuman-stoninve
Oct 19th, 2018 - 3 mons ago
I have an issue with Kindle too
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Seen by 1 customer so far
Similar issue to 997 others
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GetHuman-stoninve started working on this issue
Oct 19th, 2018 1:48pm