Amazon kindle frozen screen wont open. Turned off over night still frozen. Happening on...

GetHuman-bmastro's customer service issue with Kindle from July 2018

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Help with my Kindle issue
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The issue in GetHuman-bmastro's own words
Buy some more books and add a new credit card number. ... Amazon kindle frozen screen wont open. Turned off over night still frozen. Happening on and off for a while. If i purchase new kindle can my existing books be reloaded.*Need to fix quickly ** hour plane trip next week. Want to load it up.*Thanks*Barb Mastromanno ***********
Can i get my existing purchases reloaded on a new kindle, if mine cant be fixed?
Either advise how to fix or where to purchase a new one.
Four or five years, not sure.
Turned on and off.
I have an issue with Kindle too
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Kindle

Kindle about * years old
Customer service issue
Reported by GetHuman-bmastro
Jul 17th, 2018 - a yr ago
I have an issue with Kindle too
Fixed
Seen by 9 customers so far
Similar issue to 471 others
0 customers following this
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Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Serial number
Order number
Timeline
GetHuman-bmastro started working on this issue
Jul 17th, 2018 2:19am
GetHuman-bmastro indicated the issue is not fixed yet.
Jul 17th, 2018 4:49am
GetHuman-bmastro indicated the issue is not fixed yet.
Jul 17th, 2018 4:54am
GetHuman-bmastro indicated the issue is not fixed yet.
Jul 18th, 2018 4:44am